It is early in the year and sales team’s everywhere have visions of grandeur. Being optimistic is great. Having a plan is better. Are you hoping, or do you have a plan? Is your sales leadership up to the challenge? The data tells us…probably not. That is a shame because sales management plays a far more important role than you realize. Effective sales management is the key to sales success.
In this article you will learn exactly what your sales managers need to do to transform your sales team.
Coaching is the single most important activity that sales managers can do to increase sales. There is a direct correlation between the strength of a sales manager’s coaching skills and sales effectiveness. Salespeople reporting to sales managers with strong coaching skills have significantly stronger selling skills than those reporting to sales managers with weak coaching skills.
Everyone agrees that strong sales management is essential. However, very few companies have invested the resources to ensure success. We know that because fewer than 15% of sales managers have the sales coaching skills to be effective.
Great sales managers effectively use these skills and competencies to achieve superior performance.
- Debriefs efficiently
- Handles joint sales calls effectively
- Asks questions
- No need for approval from salespeople
- Controls emotions
- Doesn’t rescue the salespeople
- Has a sales process
- Knows why customers buy
If you haven’t measured your sales manger’s skills, make it a priority. Then train to close the gaps.
Time Spent Coaching
Most sales managers play numerous roles and get asked to do a lot. The four activities that build elite sales capabilities are coaching, motivating, recruiting, and holding salespeople accountable for performing at the highest possible levels.
The best practice is for sales managers to spend 50% or more of their time coaching. The reality is that 87% of sales managers spend less than 20% of their time coaching. Is it any wonder that most sales managers have little impact on improving performance?
When sales managers do devote at least 50% of their time to coaching, lots of great things happen. They have a sales force that:
- Is 28% more effective
- Has stronger Sales DNA
- Hunts effectively
- Sells consultatively
- Qualifies prospects accurately
- Closes more successfully
The “Double Whammy”
Let’s look at what happens when sales managers have great coaching skills AND spend more than 50% of their time coaching. The results are astounding!
Sales managers with great coaching skills who spend more than half of their time coaching have salespeople who are 49% more effective than salespeople reporting to managers with weak coaching skills who spend very little time coaching.
Hope is not a strategy. Equipping your sales leadership with the skills (yes, they are measurable) and ensuring that they spend at least half of their time coaching will have a transformative impact on your sales team and make this a year to remember.
Jim Peduto is the Managing Partner and the co-founder of Knowledgeworx, LLC. Knowledgeworx is dedicated to working with business owners and CEOs who want to grow revenue, increase profitability and end sales frustration.